The use of this Website and/or our services constitutes your agreement to the following terms and conditions:
Website means all online content on the lionspress.com website pages.
Customer, You, Yours refers to you and/or any other person submitting an order to lionspress.com on your behalf.
Company, We, Our refers to lionspress.com, a company registered under the laws of the State.
Product or Services means all services and products provided by lionspress.com to the customer in accordance with his/her order.
Order means an order via phone or email made by a customer to purchase services or products provided by lionspress.com. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.
It is important that you carefully read and understand the refund policy to have full knowledge of the privileges and limitations governed by the Lions Press Publishers’ Policy. It is your obligation to read these Terms and Conditions before submitting any order and/or payment to this Website.
We do not accept any returns on fulfilled orders due to the nature of the products we produce.
If changes need to be made to ensure quality standards, such as editing and proofreading services, are adhered to alongside requirements being followed, we have a revision process in place to help all customers, as their satisfaction is our top priority.
If the fulfilled product does not meet the requirements specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
Each package has its own revision policy as described in the service details of each individual package. We provide revisions within 5 to 10 days of the order entering the “Waiting for Customer Approval” status in our Order Management Platform.
Revisions come into effect at the end of the order process once the product has been presented for review and the status has been updated.
The customer may request revisions directly by contacting their assigned Project Manager via email.
The customer is always welcome to make personal changes to any delivered content before publishing, as it is provided in Word format and full ownership rights belong to them.
We handle refunds on a case-by-case basis and do our best to stand behind the customer and address their concerns.
Our team will always work with the customer to resolve any issues to the best of our ability.
Refunds may be provided under exceptional circumstances, including orders that have not yet been allocated and/or started at the time of the refund request.
If processed, refunds take between 5 and 15 days to reflect. A processing fee of USD 250 or 5% of the order amount (whichever is higher) will apply.
If we fail to deliver on time after at least three attempts by the customer to contact us, a refund may be processed once documentary evidence confirms the delay was the company’s fault.
Prices and discounts for our services are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without prior notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
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